We want to make returns as smooth as possible. Please follow these steps:
1. Contact Customer Service
Get in touch with our customer service team and let us know:
Which items you want to return
From which order
⚠️ Please note: Items from different orders cannot be returned together in one package. Each order requires its own return process.
2. Receive Your RMA Document
After we receive your request, we’ll prepare a Return Merchandise Authorization (RMA) document for you.
This document summarizes which items you’re returning.
It includes your RMA number, which we need to process your return.
We’ll send the RMA document to you as a PDF — please download it for the next step.
3. Prepare Your Package
Print the RMA PDF document and place it inside the package.
If you don’t have a printer, write a note with your RMA number and include it instead.
4. Ship Your Package
EU Residents: Please use a tracked shipping provider (UPS, DHL, DPD, GLS). Do not send via standard post.
Non-EU Residents: Declare the package as a return at customs (airsoft products should be declared as toys) to avoid extra charges.
5. Shipping Costs
Return shipping is always paid by the customer. We do not provide prepaid labels for standard returns.
6. Processing
Once your return arrives at our warehouse, it may take up to 2 weeks to process. Refunds are issued automatically to your original payment method.
👉 If you want a different product, please place a new order on our website.
Need Further Assistance?
- If you have any questions or need further assistance, don't hesitate to reach out to our customer service.